Politique de remboursement

Return & Refund Policy 🔄

Not completely satisfied with your order? We’re here to make it right. 💰
At Lace Mystic, we take pride in offering high-quality products and a smooth shopping experience. If for any reason you’re not fully happy with your purchase, you can request a return or exchange within 14 days of receiving your package. Please review the details below before starting your return.

You have 14 days from the delivery date to submit a return request. To be eligible, items must be unused, in their original condition, and packaged as received. Once your return is received and inspected, a refund will be issued within 10 business days to your original payment method.
Please note that shipping fees are non-refundable, and return shipping costs are the customer’s responsibility, except in cases where we made an error (for example, sending the wrong product).

We currently do not offer direct exchanges. If you wish to change the size or color, please return the original item and place a new order for the desired variation. Returned items will be processed within 10 business days after we receive them.

If your item arrives damaged or defective, please check it immediately upon delivery and contact us within 48 hours, including photos of the issue. We’ll promptly send a replacement or issue a full refund — at no extra cost to you.

For hygiene and quality reasons, please note that we cannot accept returns for:

  • Items that have been used, worn, or damaged by the customer

  • Discounted or promotional products (unless we sent the wrong item)

  • Items returned without prior authorization from our support team

To initiate a return or exchange, please email us at contact@lacemysticstore.com with the following information:

  • Your order number

  • The reason for the return or exchange

  • Photos (if applicable)

Once your request is approved, we’ll provide the return instructions.
⚠️ Please do not send items back without authorization, as they may not be processed.

Return address:
Consignee: Surui Warehouse
Delivery address: 3rd floor, west side of freight elevator, West Gate Building 5, Hangzhou Shanglian Technology Co., Ltd., Renhe Street, Yuhang District, Hangzhou City, Zhejiang Province, China
Mobile: +86 18969130737

Because we partner with fulfillment centers in different regions, orders may be shipped from multiple locations. Delivery times can vary depending on your country.
After your return is received, please allow up to 10 business days for processing. Refunds will be issued to the original payment method once the return is complete.

Our distributed logistics network helps us keep prices competitive and offer a wider product range — though occasionally, deliveries may take a bit longer. We appreciate your patience and understanding.

If you have any questions or need assistance, feel free to contact us anytime at contact@lacemysticstore.com.
We’re always happy to help and ensure your experience with Lace Mystic is wonderful! 💖